The Lyssna Method Healthcare Group.

A leading healthcare CX and Product Management consulting team with two decades of experience, specializes in digital transformation. Our focus includes data analytics, payer solutions, patient care, compliance, and information services, delivering impactful strategies to realize business results.
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Why focus on healthcare?

The Foundation

We grew a reputation as a leading CX consultancy in healthcare by leveraging proven design thinking methodologies that offer actionable and data-driven insights to our clients.

The Opportunity

As part of this growth, a need has emerged to help clients in adopting a more product-driven approach to innovation, product strategy, and delivery.

The Solution

To meet this challenge, we have a seasoned team of healthcare product and design leaders who provide a comprehensive range of UX and Product Management consultative services.

Organizations we've worked with...

We bring over two decades of product strategy and digital innovation to healthcare, solving problems to connect your patients, members and consumers to your organzation.

Meet the Team

Kristine Howell, Co-Founder and UX Strategist

Kristine Howell

Co-Founder, UX Strategist

Kristine, co-founder of Lyssna Method, spearheads a WBENC-certified business dedicated to transforming healthcare. With 20 years of experience in research and human-centered digital strategy, she has devoted her career to healthcare, addressing complex challenges such as accessibility to care, specifically mental and behavioral health access, operations, and innovative solutions to engage populations with their healthcare.

Her strategic partnerships with symplr and Children's Hospital Wisconsin, along with collaborations with major insurers like Blue Cross Blue Shield, Humana, and United Healthcare, underscore her impact in shaping accessible and inclusive healthcare solutions. Kristine's journey is marked by a commitment to positive change and empowerment in healthcare.

Elise Georgeson, Co-founder and UX strategist

Elise Georgeson

Co-Founder, UX Strategist

Elise, co-founder of Lyssna Method, is a driving force dedicated to revolutionizing healthcare and addressing diverse challenges across industries. With two decades of expertise in creative strategy, experiential design, and customer experience, she passionately shapes innovative solutions.

Specializing in mental and behavioral health access, operational efficiency, and engaging diverse populations, Elise's approach extends from healthcare to martech, entertainment, and fintech. Her impactful contributions include strategic collaborations with symplr and Children's Hospital Wisconsin, as well as pivotal partnerships with major insurers like Aetna and Humana. Elise's journey reflects a relentless pursuit of positive change and innovation across sectors.

Jen Glaeser, Executive Product Leader

Jen Glaeser

Product Management Executive

Driven, product focused senior executive with deep product and technology management experience with demonstrated history of developing and delivering successful products and solutions.  Specific experience depth in all aspects of product development and management, primarily focused in healthcare and adjacent domains.

Prior product leadership experience with PointClickCare, Connecture /ConnectedHealth, and WebMD Health Services delivering SaaS based market solutions.  Committed to developing the next generation of leaders and teams building outstanding products, and evangelizing product-led approaches in helping organizations align efforts to achieve business results and objectives.

Chris Bean, Executive Product Leader

Chris Bean

Product Management Executive

A seasoned healthcare product management executive with 25+ years of experience, excels in managing data and analytics solutions across various healthcare sectors. He has successfully delivered SaaS technology, analytics, and business intelligence solutions benefiting employers, payers, providers, and government agencies.

Chris has led product management teams utilizing Pragmatic Marketing, Design Thinking, and Agile frameworks, contributing to strategic product and market assessments, go-to-market approaches, and product roadmaps. His leadership spans roles at Thomson Reuters, Truven Health Analytics, Connecture, IBM Watson Health, and Merative.

Alexa Skalandunas, Product Leader Advisor

Alexa Skalandunas

Healthcare Product Advisor

Product Leader with 20+ years varied experience in product management and marketing with a customer-centric focus. Developed expertise working in small innovative organizations driving the digital transformation of the insurance industry for large public companies and Fortune 500 clients.

Led by influence and example through motivating, guiding and keeping teams focused to deliver quality products. Leveraging the Pragmatic Framework, skilled at transforming needs into actionable requirements that create impactful, high-value solutions to delight customers.

Michael Adams, Product Management Leader

Michael Adams

Healthcare Product Leader

Michael is a seasoned Product Management expert with a decade-long focus on driving success in SaaS and DTC companies. He thrives in fostering collaborative environments for business and development teams, taking products from concept to launch. Michael's impactful experience includes partnerships with major health plans, PBM's and startups, including Aetna, Humana, and United HealthCare, showcasing his ability to navigate the intricacies of the healthcare landscape.

His unique blend of strategic vision and hands-on proficiency positions him as a catalyst for propelling healthcare products to unparalleled success.

A strong product strategy is the connector and lens which all decisions about what you bring to market and how you operate in your markets are determined. It is the driver of how organizational and product vision is turned into reality for your business and customers.

Pillars of Service

Strategy

Product strategy shapes decisions on market offerings and operations, turning vision into reality.
  • Market-winning Product Strategies and Customer Experiences
  • Go-to-Market Planning
  • Customer / Market Research
  • Product Assessments

Design

Elevate your organization by implementing innovative design solutions that streamline operations and enhance user experience.
  • Voice of Customer Research
  • Expert Evaluation of CX + Performance
  • Concepts + Development Ready Designs
  • CX Workshops

Process

If you find that your product organization, teams, or processes could use a boost, we help you work differently and more effectively.
  • Product and Design Organizational Assessment
  • Implementation of product and marketing frameworks for standardizing innovation, discovery and delivery
  • Product and Design-Driven Organizational Accelerator

Leadership

Whether you need another set of eyes and hands to support your team or require a leadership review and development effort, we can help.
  • Augmentation: Management of a Product or Portfolio
  • Evaluation and Hire for In-House Teams
  • Product and Design-Driven Organizational Accelerator
  • Mentorship and Training

Testimonials

“Working with Lyssna Method will infuse a lot of energy into your project.  The team conducted a tremendous amount of research and involved us in every step of the way.  What I was most impressed with were the deliverables which we could easily take action on for developing our implementation plans.”

Julie Gau, Director of Marketing and Technology, Children’s Wisconsin

“They were able to quickly onboard and embed themselves into our large corporation and worked well within a complex environment. They are passionate about their work, and it shows through their leadership. Their deliverables are impressive and high quality.”

Jen Fox, Senior UX Manager, symplr

Want to learn more?

We're here to help.

Whatever stage you're at in your organization, we're here to listen and help. We pride ourselves in building strong, long-term strategic partnerships that empower our healthcare leaders.

Contact us